Career Opportunities

Senior Merchandise Manager

HR Strategy’s Client
Job Type:
Company Type:
Working Location:
Thái Bình
Job Title:
Senior Merchandise Manager
Job Code:
Job Level:
CEO/ General Manager/ Operation Manager
Deadline To Apply:

Dear our valued candidates,

Our client is a foreign company in the Garment industry, they are looking for a Senior Merchandise Manager position.

Location working: Thái Bình City _ support full accommodation from company


 Customer Order Servicing and Engagement

  • Customer Relationship Building: communicate the Factory’s operations, capabilities and commitment to existing and potential customers and foster a deep understanding of the customers’ own business environments and requirements, as a basis for building a sense of partnership and mutual commitment to each others’ success.
  • Direct Deal: clarify Standard Operating Procedures (SOPs) and performance standards with Group Sales Team for dealing directly with customers.
  • Customer Service: represent the customer by conducting random audits to monitor style and quality of fabric, sub-materials, samples and bulk garments and report problems identified to relevant departments.
  • Early Customer Problem Resolution: work with Manufacturing Departments to ensure that production problems are quickly identified and reported for early communication and resolution with the customer.
  • New Customer Requirements: assemble cross-functional teams to ensure requirements from new customers are properly understood and can be handled by the Factory.
Fabric and Sub-Materials Control
  • Materials Control: regularly review leftover materials (fabric and sub-materials) inventory, investigate reasons for leftover, and take appropriate action.
  • Fabric Problems: be personally involved to communicate with suppliers / Fabric Sourcing to resolve late-delivery or fabric quality problems as needed.
Customer-Driven Mindset
  • Understanding Customers: understand customers and their requirements through studying their end consumer requirements, communicating with customers in-person, by phone and by email, visiting their shops, Monitoring their websites, catalogues and business news. And through regular updates from Group Sales Team.
  • Total Service Concept: create a “total service” mindset, i.e. develop a deep knowledge of customers’ requirements - enabling the ability to make proactive product and services recommendations to them. Being continuously in touch with customers during order, production and delivery. And proactively following up to check status and solve problems if necessary. To determine the customers’ satisfaction levels and continuously seek new ways to serve them better.



  •  Bachelor in Business Administration or relevant
  • A diverse and well rounded garment merchandising background
  • minimum 7 years garment manufacturing experience, of which 2 years in equivalent role additional experience working in buying office is preferred possesses great communication skills, customer-driven mindset, can-do attitude
Proven leadership competencies in the areas of:
  • built and trained high-performance merchandise teams
  • developed and implemented new Standard Operating Procedures
  • highly aware of and appropriately responds our customers’ needs
  • Proven experience in effectively working cross-culturally, good English language skills



  • Compensation: Negotiable
  • 4 weekends off: Saturday & Sunday
  • Accommodation is provided
  • Transportation allowance
  • Onshore & Offshore training
  • Others benefits will discuss during the interview

 If it suits to you & your friends in career path, please email your resume to, call to Ms Sa on 0917 393344 or apply directly as below, thanks alot .

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HR Strategy Limited Company
Add: 8B, Street 7, Binh Tho Ward, Thu Duc District, Ho Chi Minh City, Vietnam
Tel: (+848) 37 22 86 88(+848) 37 22 86 88
_ Hotline: (+84) 9 3782 3782

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