Ngo Thi Kim Mai

Senior Manager/Director, Technology Risk

Ho chi minh city

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Mai is a highly accomplished executive with nearly 12 years of experience in Singapore and Indochina market. She led a 0.6 million-dollar practice including 35 professionals based in Hanoi and Hochiminh, from staff to manager levels, to provide IT risk & assurance, IT risk consulting services to over 200 accounts in Vietnam, Laos and Cambodia markets. She took charge of the entire operation by developing its strategy, executing and monitoring its actual performance. The strategy consolidated various aspects of revenue target & structuring, human resources planning, recruitment, training & development, operational procedures, and technology enablement.
Majority of Mai’s portfolio are high-profile accounts within top 5 accounts of the firm. She mainly deals with C-levels for business development activities and client expectation management. She serves clients in diversified industries, ranging from banking & finance, insurance, healthcare, IT outsourcing, hospitality, casino/lottery & gaming, media & entertainment, e-commerce, manufacturing to retail. With proven success in managing large-scale and high-demand clients, she has strong mindset of IT risk universe and their impact to the business on both risk assurance and performance improvement perspectives. Mai is familiar with identifying financial, reputational, compliance, competition and operational risks associated with IT weaknesses within the operation, reviewing the existing controls (if any) and developing actions for improvements. She is well-known for being straight to the point, driven by practical solutions & committed to deliver the work at proven quality.

Education, achievements & qualifications:

 Bachelor in Information Technology from University of Science – Top 10 students graduated with honor (GPA 8.5/10).
 Global Cybersoft Vietnam scholarship for outstanding students with GPA above 8.0.
 University scholarship for students maintaining GPA above 8.0.
 Vietnam Scholarship Foundation (VNSF) scholarship for students with GPA above 7.0.
 Certified Information Systems Auditor (CISA) – top 20% high score globally.
 Certified in Risk and Information Systems Control (CRISC).
 Master of Business Administration from Maastricht MBA Program specializing in International Business and Sustainable Development – Intake 20 graduated in November 2019 (GPA 8.0) – First Place in Foundation & Core Segment (Accounting, Economics, Finance & Decision Making Tools (Statistics, Artificial Intelligence, Machine Learning & Data Analytics)). Confident in the following subjects of the program:
o Global Supply Chain Management
o Change Management
o Marketing in a Global Context
o Leadership and Organizational Behavior

o Entrepreneurship
o Digital Transformation
o Global Corporate Strategy
o Corporate Social Responsibility

Professional experience:

Ernst & Young Vietnam Limited 2008-11/2009, 05/2012-01/2020 – Associate, Senior, Manager, Senior Manager, Director
 Proven outstanding performer as a qualified candidate for Singapore secondment program to acquire the advanced knowledge from a matured market in line with the ASEAN Leadership Program to groom future leaders for Vietnam practice.
 Grew Vietnam practice 1.5 times in term of size and revenue after coming back from Singapore.
 Oversaw all aspects of the service line, from resource planning till project delivering and revenue monitoring.
 Served as subject matter expert to provide technical advices for Vietnam team and manage client expectation of critical risk-pool accounts.
 Refreshed the practice’s operational procedures, established quality standards and monitored for compliance.
 In charge of the recruitment process, delivered speeches at universities and successfully recruited high-performers.
 Refreshed training materials for both technical and soft skills basis practical observations and successfully delivered to the team.
 Successfully identified business opportunities for cross sell.
 Led business development initiatives to apply robotics, machine learning, data analytics in helping clients to boost performance of sales, marketing, compliance, risk management and internal audit functions.

Highlighted projects (details can be shared during interview):

1. IT Due Diligence on e-wallet target, digital payment target

2. Loyalty Program Fraud Assessment & Technology Enablement for a leading conglomerate operating in Retail, E-commerce, Hospitality, Education, Healthcare, Food & Beverage.

3. Series of on-demand IT risks & IT audit trainings for banks, vehicle manufacturing, insurance company.

4. IT risks & IT audit workshop for 20 banks in Vietnam

5. Data Governance for a leading consumer lending company

6. IT Governance & IT Security Review for a leading Media & Entertainment group

7. Internal Audit Outsourcing for a general insurance company

8. Third Party Assessment, Vendor Due Diligence for banks at a logistics company and IT service provider company

9. Operational Standardization

10. IT Risk & Assurance for over 35 clients per year in various industries


Ernst & Young Advisory Pte Ltd – Singapore 12/2009-04/2012 – Associate, Senior Associate
 Effectively self-managed various projects from planning till reporting, which received rating 4.0/5.0 from the senior & manager and achieved the promotion target.
 Proactively reached out to request for additional tasks in order to challenge the limitations of technical and soft skills, learned as much as possible to self-prepare for the future leader role in Vietnam.

Highlighted projects (details can be shared during interview):
1. SSAE16 reporting for a leading printing service provider

2. ISAE3402 reporting for a leading IT service provider

3. IT Due Diligence for a chemical manufacturing company

4. Certification service (infrastructure & application security) for an e-commerce company

5. IT Risk & Assurance for 3-4 clients per year in various industries