Information/Telecom / IT/Software / Trading/Service

Head of Customer Service Director

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HR Strategy's Client

Dear our valued candidates,

HR Strategy’s client is a famous company specializing in Technology/ Ecommerce Sector. They are looking for Head of Customer Service Director position.

  • Work location: HCMC

JOB DESCRIPTION

  • Develop a comprehensive strategy, combining strengths in product, data, and marketing to transform user experience, engagement, and loyalty
  • Design and lead the implementation of major programs including product features, user communications, and loyalty and promotions to directly impact user engagement and retention
  • Collaborate closely with related departments and business units to implement major initiatives as part of the overall retention strategy
  • Build and lead a multifunctional team of product, data analytics, and marketing specialists to successfully execute own programs
  • Design clear retention OKRs for the whole company for monitoring and continuously improving the user experience and loyalty

JOB REQUIREMENT

  • Bachelor’s degree
  • 5 years of work experience in the same position in Ecommerce or payment companies
  • Outstanding analytical and strategic planning abilities
  • Strong written and verbal communications skill
  • Good at customer retention program, loyalty program, project Management..
  • Extremely result-oriented; able to deliver under strenuous circumstances
  • Experience with technology and/or mobile products, especially B2C, is a plus
  • Experience with project management and implementation is a plus

BENEFITS

  • Salary: $4000 – $5000 , depends on candidate’s experience and qualification;
  • More details will be discussed during the interview.

If it suits to you & your friends in career path, please apply online your Resume (CV) to resume@hrstrategyvn.com or call/zalo/viber: 0903 292 272 (Ms Thảo)/ Add Skype: hrstrategy01 for further supports.

http://www.HRStrategy.vn

HR Strategy (Headhunter _ Tuyen Dung Nhan Su Cap Cao)

HR Strategy (Headhunter in Vietnam Market)